Ramon was on time and respectful of out home. He was courteous, efficient, and took the time to ask if we had any questions. I signed another 1 yr service agreement.
Jody rocks! He’s professional, caring, and competent. He’s both trustworthy and patient in answering our questions. Always goes the extra mile! Moreover, we appreciate the consistency of having the same person each time who is familiar with our system, etc. While, we’ve had Jody most recently and hope that never changes, we have had good experiences with all your staff over the years. I only remember Ramon’s name, but he was memorable for being polite & thorough. He was the first interaction I had with your company & it made me want to sign up for the maintenance service plan & commit to being a Sears customer.Recently, we obtained a quote from Atlas Butler to compare what we thought seemed to be a high estimate. Clearly, we have been really happy with the work done in the past and would like to use Sears, but we have to be prudent with our spending. Thankfully, when the quotes came back, Sears Heating & Cooling was $20 cheaper with the service plan discount.Finally, one of the things I love most about your business: I love that I can walk over to the thermostat, dial the number, and a real person answers. So easy! So quick! So rare!
I have been a customer of Sears Heating & Cooling for many years now. They are a reliable and reputable company offering quality service. This is the 2nd time Service Technician, Ramon Revilla, has been to my residence to service heating and cooling equipment… again he was excellent, very thorough and knowledgeable. Ramon takes the time to explain what he was doing and why. I would like to request to have Ramon continue to handle my cleaning and repair needs on a regular basis.
Brian did a great job and answered my questions!
Sears Staff, Especially Mike and Mark, level of professionalism was amazing from top to bottom.
Ramon Revilla came to our home today to do our furnace inspection for winter. He did an excellent job explaining things to me and servicing our furnaces. Thank you Ramon!
Just wanted to let you know how pleased we are with the service that Brian has provided to us. If he is indicative of all your service people we are really glad that we switched to your company.
On Tuesday Jody arrived on time, was very polite and knowledgeable and did a great job. I signed up for the Maintenance Program, after a brief absence, so it was pretty much routine. He found nothing wrong with my Unit and gave me some helpful advice on some of the minor problems I was having.
Called in to say THANK YOU!!!!! Jody came out, put on a part & had my unit fixed in about 15 min. I was really stressed over this situation & Jody took care of it. Thanks Again!!!
Today, my service technician was Kelvin. He called before his arrival and arrived before his stated time. Kelvin was courteous and personable, yet professional. He serviced my furnace and updated me on the work he performed. Kelvin also engaged in conversation regarding carbon monoxide and answered some questions that I had. All-in-all, I give Sears H & C AND Kelvin a 5 star rating!!
SEARS HEATING AND COOLING
Sears Heating and Cooling was founded in Columbus, OH in 1950. For over 60 years, we have been servicing Columbus and the surrounding areas, supplying you the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard.
Our Services Include:
- Heat Pumps
- Hot Water Heaters
- Ductwork Modifications