Today, my service technician was Kelvin. He called before his arrival and arrived before his stated time. Kelvin was courteous and personable, yet professional. He serviced my furnace and updated me on the work he performed. Kelvin also engaged in conversation regarding carbon monoxide and answered some questions that I had. All-in-all, I give Sears H & C AND Kelvin a 5 star rating!!
Ramon Revilla came to our home today to do our furnace inspection for winter. He did an excellent job explaining things to me and servicing our furnaces. Thank you Ramon!
Called in to say THANK YOU!!!!! Jody came out, put on a part & had my unit fixed in about 15 min. I was really stressed over this situation & Jody took care of it. Thanks Again!!!
Ramon Revilla from Sears Heating & Cooling came to my home yesterday to service my furnace. I was extremely impressed with Mr. Revilla’s professionalism and knowledge of my furnace unit. Mr. Revilla was able to educate me on how my humidifier operates and how I could test the unit if I thought that it was not working. If anyone reads this post, please ask for Ramon Revilla when you need service from Sears Heating and Cooling. You will not be disappointed!
All your techs are good, but this one went out of his way to be kind and cheerful. I just lost my mother and he told me a lovely story about his interaction with my Dad who passed several years ago.
On 11/26/13 Kelvin came by to service our furnace. What a pleasant & professional employee. Your company should be proud to have such a worker, we all know good help is hard to find. Mr. Walls introduced himself, wore foot slippers, explained in detail and very focus and encourage us to keep our service contract with sears current. My Wife & I was very impressed by this young mans demeanor…we appreciate this kind of service!!!! We plan on referring our friends and family members to “Sears” heating and cooling, because of service like this. Thank You and Happy Thanksgiving to All!
After several days of internet malfunctions, I am now able to give Ramon rave review on the winter inspection of our furnace and heat pump. Ramon is, as all of your techs have been, very well versed in the area of HVAC. Ramon has been a professional and does not mind answering questions. As a matter of fact, all of your techs have had the same mind set. I have been with SH&C for years and will continue to be for years to come. Happy Holidays and will see your tech in the spring
I am very satisfied with the entire process, sale through installation. I am also interested in a service contract in the spring.
Time was on time, efficient, personable and professional. I have been a customer of Sears since I moved into this house in 1976 and I have never been unhappy with the service. Tim recalls he has been coming here since the late 90′s and I appreciate the continuity and the fact that Sears personnel know me.
Brian was here for my fall furnace check out. He arrived within minutes of when he said he would. Was very thorough & informative. Is why I’ve been a Sears Heating & Cooling customer for 10 years!!!
SEARS HEATING AND COOLING
Sears Heating and Cooling was founded in Columbus, OH in 1950. For over 60 years, we have been servicing Columbus and the surrounding areas, supplying you the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard.
Our Services Include:
- Heat Pumps
- Hot Water Heaters
- Ductwork Modifications