As usual Tim responded promptly to our service call. He diagnosed the problem quickly and had everything running. The problem was a bad thermostat. He replaced it with a newer model and took the time to explain the features of the newer model. Job well done!!
Just wanted to let you know how pleased we are with the service that Brian has provided to us. If he is indicative of all your service people we are really glad that we switched to your company.
On 11/26/13 Kelvin came by to service our furnace. What a pleasant & professional employee. Your company should be proud to have such a worker, we all know good help is hard to find. Mr. Walls introduced himself, wore foot slippers, explained in detail and very focus and encourage us to keep our service contract with sears current. My Wife & I was very impressed by this young mans demeanor…we appreciate this kind of service!!!! We plan on referring our friends and family members to “Sears” heating and cooling, because of service like this. Thank You and Happy Thanksgiving to All!
Ramon Revilla from Sears Heating & Cooling came to my home yesterday to service my furnace. I was extremely impressed with Mr. Revilla’s professionalism and knowledge of my furnace unit. Mr. Revilla was able to educate me on how my humidifier operates and how I could test the unit if I thought that it was not working. If anyone reads this post, please ask for Ramon Revilla when you need service from Sears Heating and Cooling. You will not be disappointed!
Ramon called ahead, showed up on time, and was courteous, friendly and professional.
Jody rocks! He’s professional, caring, and competent. He’s both trustworthy and patient in answering our questions. Always goes the extra mile! Moreover, we appreciate the consistency of having the same person each time who is familiar with our system, etc. While, we’ve had Jody most recently and hope that never changes, we have had good experiences with all your staff over the years. I only remember Ramon’s name, but he was memorable for being polite & thorough. He was the first interaction I had with your company & it made me want to sign up for the maintenance service plan & commit to being a Sears customer.Recently, we obtained a quote from Atlas Butler to compare what we thought seemed to be a high estimate. Clearly, we have been really happy with the work done in the past and would like to use Sears, but we have to be prudent with our spending. Thankfully, when the quotes came back, Sears Heating & Cooling was $20 cheaper with the service plan discount.Finally, one of the things I love most about your business: I love that I can walk over to the thermostat, dial the number, and a real person answers. So easy! So quick! So rare!
Since Bryan worked on my furnace last week, it has run fine. It is the kind of excellent service I have come to expect from Sears Heating. That is why I renewed my Service Contract for another year when Bryan was here. It’s a pleasure to know that Sears Heating is out there. They really try to help you quickly at a reasonable price. I will never go anywhere else, and if any of my neighbors need help with a furnace or air conditioner I will recommend Sears Heating.
We used this company to replace our air conditioner and furnace in 2007. We were impressed with the professionalism and competitive pricing. Since then, we have used Sears regularly for maintenance. They are outstanding! The techs are friendly and very professional. I am also impressed at their knowledge and I appreciate their respectfulness and cleanliness when they are in my home.
We called your company at 8:00 am today and a tech was at our home by 9:30 am. He was very knowledgeable, well trained, and caring. He did a wonderful job restoring our heat. We believe he (Jay) is a valuable asset to your company. Yes, we will recommend your company to our friends when they need heating and cooling help.
Ramon arrived on time as promised and explained what he would be doing, went over what needed to be done and checked the furnace completely. He was very professional and exactly what I have come to expect from this company. Thanks, Ramon
We Did It!
SEARS HEATING AND COOLING
Sears Heating and Cooling was founded in Columbus, OH in 1950. For over 60 years, we have been servicing Columbus and the surrounding areas, supplying you the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard.
Our Services Include:
- Heat Pumps
- Hot Water Heaters
- Ductwork Modifications