Jody rocks! He’s professional, caring, and competent. He’s both trustworthy and patient in answering our questions. Always goes the extra mile! Moreover, we appreciate the consistency of having the same person each time who is familiar with our system, etc. While, we’ve had Jody most recently and hope that never changes, we have had good experiences with all your staff over the years. I only remember Ramon’s name, but he was memorable for being polite & thorough. He was the first interaction I had with your company & it made me want to sign up for the maintenance service plan & commit to being a Sears customer.Recently, we obtained a quote from Atlas Butler to compare what we thought seemed to be a high estimate. Clearly, we have been really happy with the work done in the past and would like to use Sears, but we have to be prudent with our spending. Thankfully, when the quotes came back, Sears Heating & Cooling was $20 cheaper with the service plan discount.Finally, one of the things I love most about your business: I love that I can walk over to the thermostat, dial the number, and a real person answers. So easy! So quick! So rare!
Fabulous! Even repaired our stairs to the basement!
After several days of internet malfunctions, I am now able to give Ramon rave review on the winter inspection of our furnace and heat pump. Ramon is, as all of your techs have been, very well versed in the area of HVAC. Ramon has been a professional and does not mind answering questions. As a matter of fact, all of your techs have had the same mind set. I have been with SH&C for years and will continue to be for years to come. Happy Holidays and will see your tech in the spring
Called in to say THANK YOU!!!!! Jody came out, put on a part & had my unit fixed in about 15 min. I was really stressed over this situation & Jody took care of it. Thanks Again!!!
Mike was here after midnight last night and I wanted to call and say thanks. He was really outstanding. He’s very thorough and persistent. He made sure I wasn’t a nut-job by taking a few extra minutes looking over my furnace. Thanks!
I am very satisfied with the entire process, sale through installation. I am also interested in a service contract in the spring.
My furnace was inspected by Tim Brumfield yesterday afternoon. Tim consistently does an excellent job inspecting my furnace and air conditioner and does so methodically and diligently. I have complete faith in Tim’s ability and he is very responsible. You have a valuable employee in Tim Brumfield.
We called your company at 8:00 am today and a tech was at our home by 9:30 am. He was very knowledgeable, well trained, and caring. He did a wonderful job restoring our heat. We believe he (Jay) is a valuable asset to your company. Yes, we will recommend your company to our friends when they need heating and cooling help.
All your techs are good, but this one went out of his way to be kind and cheerful. I just lost my mother and he told me a lovely story about his interaction with my Dad who passed several years ago.
We have relied on Sears since we came to Columbus, the service has always been excellent. I have given an ‘A’ rating to Angie’s List.
We Did It!
SEARS HEATING AND COOLING
Sears Heating and Cooling was founded in Columbus, OH in 1950. For over 60 years, we have been servicing Columbus and the surrounding areas, supplying you the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard.
Our Services Include:
- Heat Pumps
- Hot Water Heaters
- Ductwork Modifications