As usual Tim responded promptly to our service call. He diagnosed the problem quickly and had everything running. The problem was a bad thermostat. He replaced it with a newer model and took the time to explain the features of the newer model. Job well done!!
On Tuesday Jody arrived on time, was very polite and knowledgeable and did a great job. I signed up for the Maintenance Program, after a brief absence, so it was pretty much routine. He found nothing wrong with my Unit and gave me some helpful advice on some of the minor problems I was having.
Ramon called ahead, showed up on time, and was courteous, friendly and professional.
On 11/26/13 Kelvin came by to service our furnace. What a pleasant & professional employee. Your company should be proud to have such a worker, we all know good help is hard to find. Mr. Walls introduced himself, wore foot slippers, explained in detail and very focus and encourage us to keep our service contract with sears current. My Wife & I was very impressed by this young mans demeanor…we appreciate this kind of service!!!! We plan on referring our friends and family members to “Sears” heating and cooling, because of service like this. Thank You and Happy Thanksgiving to All!
We used this company to replace our air conditioner and furnace in 2007. We were impressed with the professionalism and competitive pricing. Since then, we have used Sears regularly for maintenance. They are outstanding! The techs are friendly and very professional. I am also impressed at their knowledge and I appreciate their respectfulness and cleanliness when they are in my home.
All your techs are good, but this one went out of his way to be kind and cheerful. I just lost my mother and he told me a lovely story about his interaction with my Dad who passed several years ago.
This year the service tech found that my heat exchanger had crack in it and found that the part was still under warranty and was replaced the next day. I will remain a customer of Sears Heating because of their honesty and service they provide and I have recommended them to others..
I think that our service man Bryan was very through in inspecting our furnaces. He took the time to clean the areas around the furnace and make sure that everything was up to standards. We appreciate all the details that he mentioned and even though it cost a little more than i would like I know that our furnaces have been gone through every test to keep them maintained and efficient.. Thanks Bryan you were terrific!
Bryan was our serviceman. He is always very courteous and efficient. I always feel we are in good hands when Bryan shows up. He always goes through what he has done and what needs to be replaced and the cost. Bryan is a great asset for your organization.
Mike was here after midnight last night and I wanted to call and say thanks. He was really outstanding. He’s very thorough and persistent. He made sure I wasn’t a nut-job by taking a few extra minutes looking over my furnace. Thanks!
SEARS HEATING AND COOLING
Sears Heating and Cooling was founded in Columbus, OH in 1950. For over 60 years, we have been servicing Columbus and the surrounding areas, supplying you the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard.
Our Services Include:
- Heat Pumps
- Hot Water Heaters
- Ductwork Modifications