Jody rocks! He’s professional, caring, and competent. He’s both trustworthy and patient in answering our questions. Always goes the extra mile! Moreover, we appreciate the consistency of having the same person each time who is familiar with our system, etc. While, we’ve had Jody most recently and hope that never changes, we have had good experiences with all your staff over the years. I only remember Ramon’s name, but he was memorable for being polite & thorough. He was the first interaction I had with your company & it made me want to sign up for the maintenance service plan & commit to being a Sears customer.Recently, we obtained a quote from Atlas Butler to compare what we thought seemed to be a high estimate. Clearly, we have been really happy with the work done in the past and would like to use Sears, but we have to be prudent with our spending. Thankfully, when the quotes came back, Sears Heating & Cooling was $20 cheaper with the service plan discount.Finally, one of the things I love most about your business: I love that I can walk over to the thermostat, dial the number, and a real person answers. So easy! So quick! So rare!
I am very satisfied with the entire process, sale through installation. I am also interested in a service contract in the spring.
Time was on time, efficient, personable and professional. I have been a customer of Sears since I moved into this house in 1976 and I have never been unhappy with the service. Tim recalls he has been coming here since the late 90’s and I appreciate the continuity and the fact that Sears personnel know me.
This year the service tech found that my heat exchanger had crack in it and found that the part was still under warranty and was replaced the next day. I will remain a customer of Sears Heating because of their honesty and service they provide and I have recommended them to others..
My furnace was inspected by Tim Brumfield yesterday afternoon. Tim consistently does an excellent job inspecting my furnace and air conditioner and does so methodically and diligently. I have complete faith in Tim’s ability and he is very responsible. You have a valuable employee in Tim Brumfield.
Sears Staff, Especially Mike and Mark, level of professionalism was amazing from top to bottom.
Ramon Revilla from Sears Heating & Cooling came to my home yesterday to service my furnace. I was extremely impressed with Mr. Revilla’s professionalism and knowledge of my furnace unit. Mr. Revilla was able to educate me on how my humidifier operates and how I could test the unit if I thought that it was not working. If anyone reads this post, please ask for Ramon Revilla when you need service from Sears Heating and Cooling. You will not be disappointed!
Brian did a great job and answered my questions!
My parents were customers for over 30 years, and I’ve been a customer for almost the same number of years. I would not even consider calling anyone else for service! I recommend Sears Heating and Cooling to everyone! The staff is wonderful and many have been there for over 30 years. Ramon has been taking care of my system for several years and is always very professional, friendly and courteous
Ramon was on time and respectful of out home. He was courteous, efficient, and took the time to ask if we had any questions. I signed another 1 yr service agreement.
SEARS HEATING AND COOLING
Sears Heating and Cooling was founded in Columbus, OH in 1950. For over 60 years, we have been servicing Columbus and the surrounding areas, supplying you the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard.
Our Services Include:
- Heat Pumps
- Hot Water Heaters
- Ductwork Modifications