Time was on time, efficient, personable and professional. I have been a customer of Sears since I moved into this house in 1976 and I have never been unhappy with the service. Tim recalls he has been coming here since the late 90′s and I appreciate the continuity and the fact that Sears personnel know me.
My furnace was inspected by Tim Brumfield yesterday afternoon. Tim consistently does an excellent job inspecting my furnace and air conditioner and does so methodically and diligently. I have complete faith in Tim’s ability and he is very responsible. You have a valuable employee in Tim Brumfield.
We used this company to replace our air conditioner and furnace in 2007. We were impressed with the professionalism and competitive pricing. Since then, we have used Sears regularly for maintenance. They are outstanding! The techs are friendly and very professional. I am also impressed at their knowledge and I appreciate their respectfulness and cleanliness when they are in my home.
I received outstanding service from an operator and technician Kelvin Walls. I had an unexpected problem with my furnace and called your company right away. I was amazed that Kelvin was able to come out at night to accommodate me. He was very thorough and told me exactly what was wrong with my furnace in a way I was able to comprehend. He fixed my furnace expeditiously and restored the heat. Thank you Kelvin for your professionalism and GREAT CUSTOMER SERVICE!
Brian did a great job and answered my questions!
All your techs are good, but this one went out of his way to be kind and cheerful. I just lost my mother and he told me a lovely story about his interaction with my Dad who passed several years ago.
Today, my service technician was Kelvin. He called before his arrival and arrived before his stated time. Kelvin was courteous and personable, yet professional. He serviced my furnace and updated me on the work he performed. Kelvin also engaged in conversation regarding carbon monoxide and answered some questions that I had. All-in-all, I give Sears H & C AND Kelvin a 5 star rating!!
Just wanted to let you know how pleased we are with the service that Brian has provided to us. If he is indicative of all your service people we are really glad that we switched to your company.
I think that our service man Bryan was very through in inspecting our furnaces. He took the time to clean the areas around the furnace and make sure that everything was up to standards. We appreciate all the details that he mentioned and even though it cost a little more than i would like I know that our furnaces have been gone through every test to keep them maintained and efficient.. Thanks Bryan you were terrific!
On Tuesday Jody arrived on time, was very polite and knowledgeable and did a great job. I signed up for the Maintenance Program, after a brief absence, so it was pretty much routine. He found nothing wrong with my Unit and gave me some helpful advice on some of the minor problems I was having.
SEARS HEATING AND COOLING
Sears Heating and Cooling was founded in Columbus, OH in 1950. For over 60 years, we have been servicing Columbus and the surrounding areas, supplying you the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard.
Our Services Include:
- Heat Pumps
- Hot Water Heaters
- Ductwork Modifications