SEARS – About Us
Sears Heating and Cooling was founded in Columbus, Ohio in 1950. Since the company’s birth, we have maintained the highest level of service-based heating and air conditioning support in Ohio. We only employ well-trained and highly courteous individuals, ensuring our entire company sticks to its goal of always offering the best service possible in Central Ohio.
We specialize in designing, engineering, and installing heating and air conditioning systems for owners of homes or buildings just like yours. All of our technicians are fully trained in the most up-to-date methods of analyzing any home comfort solution. We are extremely proud of all our craftsman and technicians, all of whom work with the highest level of skill and personal respect. They are extremely courteous and always put the customer first, holding true to our company values at all times. These are qualities that you will immediately notice upon their arrival at your home, demonstrating an unyielding level of confidence and integrity while maintaining a positive and upbeat attitude. It’s this type of personality that allows for our team to give you one of the most hassle-free and enjoyable experiences in the industry. For this very reason, we acknowledge that sometimes, even the best can make mistakes. If ever you feel like we have done so, we promise to do everything within our power to correct it.
Our dedication to delivering the best possible service and experience extends from the professionalism of our sales team to the dedication of our field personnel. We understand completely how important an element trust is when you come to us for help, so we make sure to earn it every step of the way. We promise to never blindside you with random or unexpected fees. You will know, right from the start, exactly what to expect on your bill, and we will never do anything without first getting your permission. We make it our priority to go over every detail of the project with you so that you can fully understand every aspect of the operation, its limitations, and its benefits. You will know exactly what to expect, right from the start. And to prove how committed we are, we back this entire process with a complete guarantee. Not a partial guarantee, but a complete and total 30 day satisfaction guarantee.
“If at any time during the first 30 days of installation, you are not 100% satisfied with the performance of the equipment, our service, or even our people, we will remove the system and cheerfully refund the entire amount of the contract within 30 days of your request.”
It’s this complete guarantee that makes us so unique within our industry. Other companies offer guarantees, but theirs rarely extend beyond a guarantee of the functionality of the installed equipment. They in no way guarantee your satisfaction. But at Sears Heating and Cooling, we believe that your satisfaction is just as important as the quality of the equipment. This is why over the past sixty years we have an unbelievably high customer retention rate. So why not give us a call, and let us show you everything you’ve been missing from a Heating and Air Conditioning company over the years.
What You Can Expect
Quality is our key. We are committed to the best possible performance of all our technicians, ensuring the highest level of service for the Columbus area. We require each of them to attend regular training sessions to get caught up on the latest technology and methods, they drive fully stocked and top of the line service vehicles, they all have excellent “family-friendly” personal skills, and each one has access to immense knowledge and support. We work so hard to achieve this level of competence that we are proud to call our members “Champion” technicians. All of our technicians are highly skilled and technically qualified. They are also are a pleasure to have in your home, each technician instilled with a sense of pride in the company, always acting in a professional and polite manner. Furthermore, they will either cover the floor where they work, walk with drop cloths or runners, or wear floor savers to keep your home as clean as the moment they entered it. And, when they are finished, they will always clean up their work area, leaving you free to enjoy the new comfort of your home.
With Sears Heating and Cooling, you’ll never have to worry about falling into the trap of hiring a company that is able to offer a cheaper price because they operate without a license, don’t ‘pull’ required permits, or don’t carry adequate insurance. We are a licensed contractor that obtains all municipal and state permits required for an air conditioning and heating specialist. We are insured for Workers Compensation and for liability insurance, so no matter the situation, you can be comfortable having our skilled technicians operate within your home.
As a consumer, it’s essential that you find a business that is in compliance with all codes and adequately insures its employees. If a worker is injured and the contractor is not insured, you can be held liable. Also, if there’s an insurance claim due to a fire or an accident that is related to unlicensed work, or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more in correction fees than the original repair of your air conditioner or furnace.
In order to make certain that we have technicians available to assist you when you need them, Sears Heating and Cooling focuses on repair services and replacing air conditioning and heating equipment that breaks down rather than spreading itself too thin and getting involved in new construction. It’s thanks to our dedicated commitment of time and resources that allows for our service technicians to be there almost instantly when you have a problem.
Our constant drive to ensure the highest quality of service leads us to welcome any form of feedback you may have about our work. Everyone loves a compliment, and they’re important because they reinforce excellence. But, criticism is often more valuable, as it points directs us towards ways in which we can better serve you. Therefore, if we have not performed to your satisfaction, or if something we’ve done has offended you, we ask you to let us know so we can make it right. As much as we try to get it right the first time, we’re human, and sometimes we make mistakes. The difference, we believe, lies in our commitment to resolve them. So, talk to us. It’s the only way we can ensure your satisfaction. And, to us, that’s what matters most.
Our Backing
Sears Heating and Cooling proudly offers customer discount programs that are available for you when you have your equipment maintained annually. We call this our Guardian Plan. For a low annual rate, you will receive Priority Service, Discounted Rates, and Special Savings. Plus, you’ll receive a precision tune-up and safety check at the end of the agreement. This results in tremendous savings because you get all the discounts and benefits of the program, plus the benefits of annual maintenance, all for less than what you pay for a precision tune-up and safety check!
In many cases, the discounts and energy savings add up to more than the price of the Guardian Plan. When you think about the peace of mind that you will gain in knowing your equipment has been checked for safety, proper operation, and potential mechanical problems, the Guardian Plan is worth every penny. We even offer this service with a special low monthly payment option to make it an even better value.
We are also an active member of multiple trade associations composed of the best heating and cooling contractors in the country. Out of these groups, Sears Heating and Cooling has access to the best products available to the industry, including cutting edge techniques and technology alongside the best practices and training in available. We are proud to say that we are completely committed to offering the citizens of Columbus the best service possible for all your heating and air conditioning needs.
