Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH43204 39.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH43227 39.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH43201 39.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH43212 39.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH43017 40.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH43220 40.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH43221 40.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Josh is very competent and a pleasure to work with!
ColumbusOH43212 39.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH43227 39.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH43229 40.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
ColumbusOH43202 40.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH43081 40.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH43212 39.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH43212 39.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH43162 39.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH43224 40.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH43224 40.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH43221 40.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH43204 39.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH43204 39.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH43229 40.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH43212 39.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH43204 39.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH43209 39.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
ColumbusOH43085 40.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Heat Pump Installation: Replaced an aging heat pump system that had become inefficient and unreliable in both heating and cooling modes with a new high-efficiency unit. Removed the existing outdoor condenser and indoor air handler, installed the new matched system, routed updated refrigerant lines and control wiring, evacuated and charged the system to manufacturer specifications, and programmed the thermostat for optimal staging. Tested reversing valve operation in both heating and cooling modes to confirm smooth, dependable year-round comfort.
Water Heater Maintenance: Performed a scheduled maintenance service on a tank water heater that had not been serviced in several years. Drained and flushed sediment accumulation from the tank bottom, inspected the anode rod and replaced it due to significant depletion, checked the temperature and pressure relief valve for proper operation, and tested the thermostat setting for safe and efficient output. Confirmed clean water delivery and proper recovery at multiple fixtures before completing the visit.
Indoor Air Quality — HEPA Filtration Installation: Installed a whole-home HEPA filtration system for a Columbus homeowner whose family experienced worsening seasonal allergy symptoms indoors. Mounted the filter housing in the return duct system, sealed all cabinet transitions for an airtight fit, installed the filter media, and measured system static pressure to confirm airflow was not adversely affected by the upgrade. Reviewed the filter replacement schedule and maintenance recommendations with the homeowner before completing the job.
Furnace Replacement: Dispatched to replace a furnace that had been red-tagged after inspection revealed a cracked heat exchanger, making continued operation unsafe. Removed the existing unit, installed a new high-efficiency furnace with updated venting connections and gas line fittings to meet current safety standards, calibrated the thermostat controls, and ran the system through multiple heating cycles to confirm safe combustion, proper airflow, and even heat distribution throughout the home.
Fireplace Repair: Arrived at a Columbus home where the gas fireplace was producing weak, inconsistent flames and the igniter was clicking repeatedly without achieving a stable pilot. Diagnosed a contaminated pilot orifice and a worn thermopile generating insufficient voltage to hold the gas valve open. Cleaned the pilot assembly, replaced the thermopile, adjusted the igniter gap, and tested multiple ignition cycles to confirm the fireplace started reliably, held a steady flame, and shut off cleanly from the wall switch.
AC Replacement: Replaced an aging central air conditioning system that had developed a failed compressor and multiple worn components, making further repair impractical. Removed the existing outdoor condenser and indoor evaporator coil, installed a new high-efficiency matched system with updated refrigerant line insulation and a new filter drier, vacuumed the line set before charging refrigerant to manufacturer specifications, and balanced airflow through the existing ductwork. Tested thermostat response and temperature split at supply vents to confirm even, efficient cooling throughout the home.
Indoor Air Quality — UV Light Installation: Installed a UV germicidal light system inside the air handler cabinet for a Worthington homeowner who reported recurring musty odors near the supply vents each spring as humidity increased. Mounted the UV lamp assembly adjacent to the evaporator coil, connected the ballast to a switched power source with a safety interlock, verified lamp activation during blower cycles, and reviewed recommended lamp replacement intervals with the homeowner before completing the call.
Heat Pump Repair: Dispatched to a Columbus home where the heat pump was running in cooling mode but the outdoor unit was making an intermittent grinding noise and the system was struggling to reach the set temperature. Inspected the outdoor section and found a failing condenser fan motor with worn bearings causing the noise and restricting airflow across the coil. Replaced the motor and matching capacitor, verified refrigerant pressures, and tested the system through multiple cooling cycles to confirm quiet, reliable operation.
Water Heater Repair: Arrived after the homeowner reported running out of hot water much sooner than usual and noticing the unit was taking significantly longer to recover between uses. Inspected the electric water heater and found the lower heating element had burned out, leaving the tank relying solely on the upper element with reduced capacity. Replaced the failed lower element, checked the thermostat settings on both elements for proper calibration, and tested hot water recovery at multiple fixtures to confirm consistent output and normal recovery time.
Summertime AC Maintenance: Completed a comprehensive pre-summer seasonal tune-up on a residential split system to prepare for Ohio's warm and humid cooling season. Removed debris from the condenser cabinet, rinsed the outdoor coil, tested the capacitor and contactor for wear, tightened electrical connections at the disconnect, flushed the condensate drain line with treatment solution, and replaced the return air filter. Verified temperature split across the evaporator coil during a full cooling cycle to confirm the system was operating at peak efficiency.
Furnace Repair: Dispatched to a Worthington home where the furnace was cycling on and shutting off before completing a full heating cycle, leaving the house consistently short of the thermostat setpoint. Inspected the ignition sequence and found a heavily oxidized flame sensor causing intermittent false flame loss and safety shutdowns. Cleaned the sensor, inspected all burners for proper flame pattern, verified gas pressure and inducer operation, and tested the system through several complete heating cycles to confirm reliable ignition and steady heat output.
AC Repair: Responded to a Columbus homeowner who reported the air conditioner was running but the house was not cooling down during the afternoon. Inspected the outdoor unit and found a failed dual-run capacitor preventing the compressor from starting under load while the condenser fan continued to operate. Replaced the capacitor, tested compressor startup amperage, verified refrigerant pressures were within operating range, and ran the system through multiple cooling cycles to confirm consistent cold air delivery and stable operation throughout the home.
Sears Heating & Cooling can care for every aspect of your home HVAC service, and we do so with a commitment to quality and a passion for excellence you won't soon forget. There are many contractors you can call. There's only one you need to.
