Excellent service

Sandy - Columbus, OH 43204
554 days ago

Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Great Service

Anita - Columbus, OH 43227
988 days ago

Technician was very friendly and knowledgeable. Great experience.

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Estimate on New System

Joe - Columbus, OH 43201
999 days ago

Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Professional HVAC Detective saved my life!

Another satisfied customer! - Columbus, OH 43212
1001 days ago

My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Great Service

Angie - Dublin, OH 43017
1008 days ago

Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.

Response from Sears Heating & Cooling:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

Great service

Louis - Columbus, OH 43220
1010 days ago

John did a great job explaining all issues and delivering cost effective solutions.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Great Service

Paul - Columbus, OH 43221
1043 days ago

Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.

Response from Sears Heating & Cooling:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

Great service.

G - Columbus, OH 43212
1073 days ago

Josh is very competent and a pleasure to work with!

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Awesome Service

Daniel - Columbus, OH 43227
1098 days ago

Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overly charged for service

Frank - Columbus, OH 43229
1100 days ago

The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!

Response from Sears Heating & Cooling:

Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.

Thank you for the service!

Karen - Columbus, OH 43202
1128 days ago

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Great service

Bruce - Westerville, OH 43081
1131 days ago

Josh explained the issues and went out of his way to finish the job on one service call!

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Great Service!!

Eric - Upper Arlington, OH 43212
1141 days ago

We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.

Response from Sears Heating & Cooling:

Thank you for the 5 star rating. We sincerely appreciate your business.

Very thorough and professional service

Steve - Columbus, OH 43212
1232 days ago

Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Best service!

Colleen - West Jefferson, OH 43162
1236 days ago

Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!

Response from Sears Heating & Cooling:

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Job Well Done

Michael - Columbus, OH 43224
1238 days ago

Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.

Response from Sears Heating & Cooling:

We are pleased to know your experience with us was a good one!

Great Service!

James - Columbus, OH 43224
1251 days ago

Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Excellent Service

Debbie - Columbus, OH 43221
1253 days ago

Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again

Response from Sears Heating & Cooling:

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Great visit

Dan - Columbus, OH 43204
1262 days ago

Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Great service!

Maria - Columbus, OH 43204
1267 days ago

Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!

Response from Sears Heating & Cooling:

We are pleased to know your experience with us was a good one!

Quick service

Sears - Columbus, OH 43229
1277 days ago

Joshua was very knowledgeable and I felt confident with his services.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us this amazing review!

Great Service and Pricing.

Cynthia - Marble Cliff, OH 43212
1280 days ago

Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Great Service

Joanna - Columbus, OH 43204
1283 days ago

The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.

Response from Sears Heating & Cooling:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Great service

Bryan - Columbus, OH 43209
1289 days ago

We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

very professional

Steve - Columbus, OH 43085
1295 days ago

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us this amazing review!