Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH43204 39.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH43227 39.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH43201 39.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH43212 39.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH43017 40.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH43220 40.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH43221 40.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Josh is very competent and a pleasure to work with!
ColumbusOH43212 39.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH43227 39.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH43229 40.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
ColumbusOH43202 40.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH43081 40.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH43212 39.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH43212 39.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH43162 39.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH43224 40.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH43224 40.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH43221 40.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH43204 39.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH43204 39.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH43229 40.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH43212 39.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH43204 39.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH43209 39.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
ColumbusOH43085 40.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Responded to no heat. Upon arrival customer stated the unit had just came on. Found unit running, cycled unit via stat. Unit cycled multiple times without issue. Found 16251 filter replaced at furnace check 11/18. Not extremely dirty. Pulled previous code. Found code 34 for flame proving failure. Cycled unit multiple more times found no issues. Flame sensor. Slightly charred. Replaced today preemptively advised customer to call if continuing to have issues.
Cost to replace furnace. Cost to install humidifier, furnace and an air cleaner.
Cost to install furnace and air conditioning. Cost to install humidifier.
Furnace safety inspection
Furnace system
Bryant furnace check
Furnace check
Furnace check
Cracked heat exchanger in furnace. Cost to install new furnace
Rheem furnace check
Provided a quote for the installation of a Bryant furnace, humidifier, and air cleaner. The proposed system includes a Bryant Evolution 980T furnace, paired with an Aprilaire 5000 humidifier and a Honeywell HEPA air cleaner. The quote covers all materials, installation labor, and system calibration to ensure optimal performance and efficient air quality management throughout the home.
Provided a quote for the installation of a Bryant furnace and the addition of air conditioning to the home. The system includes a Bryant Evolution 980T furnace and a new Bryant Preferred 127A air conditioner. The quote covers the installation of all necessary ductwork, wiring, and refrigerant lines, ensuring both heating and cooling systems operate efficiently and are properly integrated.
Replaced the Bryant 90% 2-stage 66,000 BTU furnace (model 16-25-1). All electrical connections were verified and secured, and the gas lines were confirmed to be in good condition. I checked for carbon monoxide in the flue, which read 20/10, and ensured the trap was clean. The system was set to 68°F using a Nest thermostat. I also added a service tab and updated the sticker. The outside temperature was 55°F and sunny during the inspection.
Provided a quote to install a heat pump system eligible for the $2000 tax credit. The proposed system includes a high-efficiency heat pump with both heating and cooling capabilities. The installation covers all necessary components, including the indoor and outdoor units, wiring, refrigerant lines, and system setup, ensuring it meets energy efficiency requirements for tax credit eligibility.
Performed furnace maintenance on a Bryant 90% 2-stage furnace. I cleaned the burner assembly, checked the heat exchanger for cracks, and replaced the air filter. The blower motor was inspected and lubricated for smooth operation. The system was tested for proper airflow and gas pressure, and I also cleaned the condensate trap to ensure efficient drainage. All electrical connections were secured and the thermostat was calibrated to maintain optimal temperature settings.
Completed a furnace safety inspection on a Trane XV80. I inspected the heat exchanger for cracks and signs of wear, checked the gas valve and pressure, and verified proper combustion. I tested the ignition system and ensured the blower motor was functioning properly. The exhaust flue was inspected for blockages, and carbon monoxide levels were checked, with no readings detected. Electrical connections were secure, and I updated the safety sticker.
Performed furnace maintenance on a Lennox SLP98V system. I cleaned the burner assembly and inspected the heat exchanger for any cracks or damage. The blower motor was lubricated, and the air filter was replaced. I checked the gas pressure and airflow, ensuring proper combustion. The condensate drain was cleared, and the system was tested for overall performance and efficiency.
Performed an annual maintenance check on a Bryant Evolution 980T furnace. I cleaned the burner assembly, inspected the heat exchanger for cracks, and replaced the air filter. The blower motor was lubricated, and the gas pressure was tested for proper combustion. The condensate drain was cleared, and I tested the system for proper airflow and overall efficiency.
Completed a furnace safety inspection on a Carrier Infinity 96 system. I inspected the heat exchanger for cracks, checked the gas pressure, and verified proper combustion. The ignition system was tested, and the blower motor was checked for functionality. I examined the exhaust flue for blockages, tested for carbon monoxide levels (none detected), and secured all electrical connections for safety.
The existing furnace had a cracked heat exchanger, which was causing potential safety hazards. I recommended the installation of a new furnace and humidifier. The new system included a Bryant Evolution 980T furnace and an Aprilaire 5000 humidifier. The installation involved replacing the old unit, ensuring proper airflow, connecting the humidifier to the furnace, and calibrating both systems for optimal performance and air quality. The system was tested and set to 68°F for efficient operation.
Customer wants to replace his air-conditioning before the new refrigerant comes out as the cost of equipment is expected to go up 10% plus. Propose cost to replace current air conditioning.
Furnace maintenance
Furnace maintenance inspection
Cost to install furnace and humidifier. 0% financing for furnace and air conditioner
Cost to replace furnace
The 35th annual NBC4 Firefighters for Kids Toy Drive, a partnership of the Columbus Division of Fire and NBC4 was another huge success on December 15, 2012, and Sears Heating and Cooling was lucky enough to be a part of it.
Central Ohio came out in force to contribute toys to needy kids.
Their generosity filled one and a half tractor-trailers with toys and left more than $28,000 in monetary and gift card donations in support of Firefighters for Kids.
Sears Heating & Cooling can care for every aspect of your home HVAC service, and we do so with a commitment to quality and a passion for excellence you won't soon forget. There are many contractors you can call. There's only one you need to.
