Local Reviews

Sears Heating & Cooling Rated 4.9 out of 5 stars based on 296 customer reviews

Excellent service

Sandy - Columbus, OH 43204
626 days ago

Review of Sears Heating & Cooling

Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service

Anita - Columbus, OH 43227
1060 days ago

Review of Sears Heating & Cooling

Technician was very friendly and knowledgeable. Great experience.

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Overall Experience 5 / 5

Quality

Price

Convenience

Estimate on New System

Joe - Columbus, OH 43201
1071 days ago

Review of Sears Heating & Cooling

Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overall Experience 4 / 5

Quality

Price

Convenience

Professional HVAC Detective saved my life!

Another satisfied customer! - Columbus, OH 43212
1073 days ago

Review of Sears Heating & Cooling

My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!

Response from Sears Heating & Cooling:

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service

Angie - Dublin, OH 43017
1080 days ago

Review of Sears Heating & Cooling

Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.

Response from Sears Heating & Cooling:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

Overall Experience 5 / 5

Quality

Price

Convenience

Great service

Louis - Columbus, OH 43220
1082 days ago

Review of Sears Heating & Cooling

John did a great job explaining all issues and delivering cost effective solutions.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service

Paul - Columbus, OH 43221
1115 days ago

Review of Sears Heating & Cooling

Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.

Response from Sears Heating & Cooling:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

Overall Experience 5 / 5

Quality

Price

Convenience

Great service.

G - Columbus, OH 43212
1145 days ago

Review of Sears Heating & Cooling

Josh is very competent and a pleasure to work with!

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overall Experience 5 / 5

Quality

Price

Convenience

Awesome Service

Daniel - Columbus, OH 43227
1170 days ago

Review of Sears Heating & Cooling

Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overall Experience 5 / 5

Quality

Price

Convenience

Overly charged for service

Frank - Columbus, OH 43229
1172 days ago

Review of Sears Heating & Cooling

The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!

Response from Sears Heating & Cooling:

Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.

Overall Experience 1 / 5

Quality

Price

Convenience

Thank you for the service!

Karen - Columbus, OH 43202
1200 days ago

Review of Sears Heating & Cooling

Response from Sears Heating & Cooling:

Your kind words mean a lot to us. Thanks for the positive feedback.

Overall Experience 4 / 5

Quality

Price

Convenience

Great service

Bruce - Westerville, OH 43081
1203 days ago

Review of Sears Heating & Cooling

Josh explained the issues and went out of his way to finish the job on one service call!

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service!!

Eric - Upper Arlington, OH 43212
1213 days ago

Review of Sears Heating & Cooling

We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.

Response from Sears Heating & Cooling:

Thank you for the 5 star rating. We sincerely appreciate your business.

Overall Experience 5 / 5

Quality

Price

Convenience

Very thorough and professional service

Steve - Columbus, OH 43212
1304 days ago

Review of Sears Heating & Cooling

Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us a 5-star review!

Overall Experience 5 / 5

Quality

Price

Convenience

Best service!

Colleen - West Jefferson, OH 43162
1308 days ago

Review of Sears Heating & Cooling

Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!

Response from Sears Heating & Cooling:

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Overall Experience 5 / 5

Quality

Price

Convenience

Job Well Done

Michael - Columbus, OH 43224
1310 days ago

Review of Sears Heating & Cooling

Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.

Response from Sears Heating & Cooling:

We are pleased to know your experience with us was a good one!

Overall Experience 4 / 5

Quality

Price

Convenience

Great Service!

James - Columbus, OH 43224
1323 days ago

Review of Sears Heating & Cooling

Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Overall Experience 5 / 5

Quality

Price

Convenience

Excellent Service

Debbie - Columbus, OH 43221
1325 days ago

Review of Sears Heating & Cooling

Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again

Response from Sears Heating & Cooling:

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Overall Experience 5 / 5

Quality

Price

Convenience

Great visit

Dan - Columbus, OH 43204
1334 days ago

Review of Sears Heating & Cooling

Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Overall Experience 5 / 5

Quality

Price

Convenience

Great service!

Maria - Columbus, OH 43204
1339 days ago

Review of Sears Heating & Cooling

Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!

Response from Sears Heating & Cooling:

We are pleased to know your experience with us was a good one!

Overall Experience 5 / 5

Quality

Price

Convenience

Quick service

Sears - Columbus, OH 43229
1349 days ago

Review of Sears Heating & Cooling

Joshua was very knowledgeable and I felt confident with his services.

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us this amazing review!

Overall Experience 4 / 5

Quality

Price

Convenience

Great Service and Pricing.

Cynthia - Marble Cliff, OH 43212
1352 days ago

Review of Sears Heating & Cooling

Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Overall Experience 5 / 5

Quality

Price

Convenience

Great Service

Joanna - Columbus, OH 43204
1355 days ago

Review of Sears Heating & Cooling

The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.

Response from Sears Heating & Cooling:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Overall Experience 5 / 5

Quality

Price

Convenience

Great service

Bryan - Columbus, OH 43209
1361 days ago

Review of Sears Heating & Cooling

We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.

Response from Sears Heating & Cooling:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Overall Experience 5 / 5

Quality

Price

Convenience

very professional

Steve - Columbus, OH 43085
1367 days ago

Review of Sears Heating & Cooling

Response from Sears Heating & Cooling:

Thank you so much for taking the time to leave us this amazing review!

Overall Experience 5 / 5

Quality

Price

Convenience

6 hours ago

Jamie S.

Cost to install furnace and humidifier

Near Creston Ct, Dublin, OH 43017

11 hours ago

Robby D.

Upon arrival smelled incomplete combustion outside of home. Customer stated unit was warm but no blower motor. Found old ribbon standing pilot furnace. Found 218 ppm spike in front of furnace with door off. Shut off analyzer at 988 to avoid damage to tool. Shut off furnace at gas valve. Left quote for new furnace. Customer to call back if need be

Near Brookwood Rd, Columbus, OH 43209

11 hours ago

Joel T.

Furnace maintenance

Near Marks Ct, New Albany, OH 43054

12 hours ago

Jamie S.

Lennox furnace has failed. Cost to install Bryant furnace.

Near Morse Rd, Columbus, OH 43231

1 day ago

Joel T.

Heat pump maintenance

Near Northport Dr, Columbus, OH 43235

1 day ago

Joel T.

Furnace maintenance

Near Weston Cir W, Dublin, OH 43016

1 day ago

Jamie S.

Cost to replace furnace. Cost to install furnace with heat pump system. Cost to install hybrid system. Cost to install humidifier.

Near Oakland Park Ave, Columbus, OH 43214

2 days ago

Josh S.

2023 Bryant 2 stage 80% 413 filter clean Replaced wp 35 Explained how to use Flame sensor is clean Co in flue is 10/22 Damper open Outside is 10 degrees System is running well

Near E Livingston Ave, Columbus, OH 43215

Columbus, OH - 2023 Bryant 2 stage 80%
413 filter clean
Replaced wp 35
Explained how to use
Flame sensor is clean
Co in flue is 10/22
Damper open
Outside is 10 degrees
System is running well

3 days ago

Jamie S.

Cost to install furnace and air conditioning.

Near English Rose Dr, Galloway, OH 43119

3 days ago

Joel T.

Furnace maintenance

Near Bugle Ct, Gahanna, OH 43230

3 days ago

Jamie S.

Cost to install heat pump system. Cost to install humidifier.

Near Stemwood Dr, Columbus, OH 43228

3 days ago

Robby D.

Responded to no heat. Furnace in lockout. Douns corroded flame sensing system. Found last burning took multiple seconds to ignite. Quoted customer hm15 for repair. Customer chose option b to have burner pipe and offices cleaned. Found multiple joints with excess pipe dope. Cleared pipes. Cleaned burner. Also performed yearly maintenance while here. Ensured tight connections. 15%o2. 16 ppm co in supply 29 degree deltat. Unit properly cycled into second stage. Running with 11.5%o2. 17 ppm co in flu 0 ppm co in supply. 40 degree deltat. No issues at this time.

Near Jack Russell Way, Columbus, OH 43232

3 days ago

Jamie S.

Furnace has a cracked heat exchanger. Cost to install new furnace.

Near Aldrich Rd, Columbus, OH 43214

3 days ago

Joel T.

Furnace maintenance

Near Eastchester Dr, Gahanna, OH 43230

4 days ago

Robby D.

Pilot lit upon arrival. Turned temperature up. Found gas valve only opened at max heat. Customer stated no hot water after son took shower. Advised settlement may be effecting thermostat. 14 year old water heater. Advised replacement will be needed soon. Left quote for replacement. 40/50 gallon water heaters. Customer to choose and call back if wanting to proceed

Near Cavan Ct, Columbus, OH 43221

4 days ago

Joel T.

Furnace safety inspection

Near Woodmark Run, Gahanna, OH 43230

4 days ago

Joel T.

Furnace safety inspection

Near Pine Valley Rd, Columbus, OH 43219

8 days ago

Joel T.

Furnace maintenance

Near Burns Dr, Westerville, OH 43081

8 days ago

Robby D.

arrival found code, rapid flashing for reverse polarity, gnostic steps show faulty board presented options HE1 for repair with 316 limited manufacture warranty credit. Customer chose option a. Retrieve component and performed repair. Unit cycled on without fault. Running with 12%o2. 44 ppm co in flu. 0 ppm in supply. No further concerns at this time.

Near Esterbrook Rd, Columbus, OH 43229

8 days ago

Wally T.

Annual maintenance check on a Lennox furnace. Customer opted to have April air humidifier serviced at time of maintenance. Technician replaced pad checked drain and checked unit for proper operation.

Near N Meadows Blvd, Columbus, OH 43229

8 days ago