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Local Reviews
Sears Heating & Cooling Rated 4.9 out of 5 stars
based on 296 customer reviews
Excellent service
Sandy - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh, understand what customer service is and he is an excellent example of what it looks like. Josh, thank you for your service. Josh is also an excellent sales man.
ColumbusOH43204 39.95-83.0775
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Anita - Columbus, OH 43227
Review of Sears Heating & Cooling
Technician was very friendly and knowledgeable. Great experience.
ColumbusOH43227 39.9425-82.8975
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Estimate on New System
Joe - Columbus, OH 43201
Review of Sears Heating & Cooling
Josh was very thorough and answered all my questions. I feel better prepared to make sn informed decision.
ColumbusOH43201 39.985-83.0125
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
4 / 5
Quality
Price
Convenience
Professional HVAC Detective saved my life!
Another satisfied customer! - Columbus, OH 43212
Review of Sears Heating & Cooling
My experience with the Sears team has been excellent! I first learned about Sears through my next-door neighbor who has a recent full HVAC install. My neighbor also shared her Mother and Dad have been customers since the 1950's. It is this strong devotion to excellent customer service and professionalism that has kept my neighbor and her family coming back to Sears year after year! Service after the sale is not dead with this organization! I had been having some crazy high bills over the years even before the recent Columbia Gas rate hikes and grew even more concerned over the years when I began to have strange symptoms whenever I was at home. I always felt better away from my home when I was working at the hospital. I now believe it has been low-grade symptoms of CO poisoning- as a healthcare provider I should have put this together sooner! My tech Josh was immediately able to diagnose a cracked heat exchanger that when damaged can leak CO into living spaces or start a fire. He also discovered the capacitance system is below specifications due to poor install from another company- another efficiency and safety hazard. Josh basically with his detective work saved my life from CO poisoning and possible fire as the units in my building had NEVER been serviced by the owner since 1999 install. I am so deeply grateful to Josh and his company. Also, all of my work with the office team and even VP Bryan Meier has been deeply satisfying. This is a company and team that simply loves what they do with a team they love as family- I even feel like they treated me as a family member. If I could give all the stars from heaven for this review I would do it!
ColumbusOH43212 39.9925-83.0525
Response from Sears Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Angie - Dublin, OH 43017
Review of Sears Heating & Cooling
Josh was amazing! Walked me through all the issues and recommendations. No pressure just great service.
DublinOH43017 40.14-83.1475
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service
Louis - Columbus, OH 43220
Review of Sears Heating & Cooling
John did a great job explaining all issues and delivering cost effective solutions.
ColumbusOH43220 40.035-83.0775
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Paul - Columbus, OH 43221
Review of Sears Heating & Cooling
Josh always provides great service and really helpful information about our gas fireplace. He makes regular maintenance and repairs a wonderful service experience.
ColumbusOH43221 40.0025-83.055
Response from Sears Heating & Cooling:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service.
G - Columbus, OH 43212
Review of Sears Heating & Cooling
Josh is very competent and a pleasure to work with!
ColumbusOH43212 39.98-83.0375
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
5 / 5
Quality
Price
Convenience
Awesome Service
Daniel - Columbus, OH 43227
Review of Sears Heating & Cooling
Cody, was very professional and engaging. He was really thorough and patient about what he was doing and why. That young man (Kody), also have me very interested in purchasing a furnace surge protector….I’ll be calling the office soon about scheduling an appointment to get one installed. He should be considered a valuable asset to your company. Respectfully, Daniel
ColumbusOH43227 39.94-82.8975
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
5 / 5
Quality
Price
Convenience
Overly charged for service
Frank - Columbus, OH 43229
Review of Sears Heating & Cooling
The furnace part replaced costs only $25 at most, but Cody charged me $269 plus $79 for coming in to check the problem. This is highway robbery!
ColumbusOH43229 40.065-82.965
Response from Sears Heating & Cooling:
Hi Frank-I'm sorry you feel this way. The price you paid is the cost for us to send a fully licensed and trained tech in a fully stocked truck (on a weekend no less) to your home to fix your furnace. You could have declined the price if you did not agree with it. If we only charged $25 for a repair, we would not be able to pay employees let alone offer them healthcare for them and their families. I would encourage you to call around to other local HVAC companies and compare pricing as I assure you that we are competitive, otherwise we would not still be in business after 72 years. The cost you paid covers the parts, labor, company overhead and a 10% profit. I think 10% profit is fair for the service we provide. Thanks for your comments and we wish you the best in finding another HVAC company that suits your needs.
Overall Experience
1 / 5
Quality
Price
Convenience
Thank you for the service!
Karen - Columbus, OH 43202
Review of Sears Heating & Cooling
ColumbusOH43202 40.03-83
Response from Sears Heating & Cooling:
Your kind words mean a lot to us. Thanks for the positive feedback.
Overall Experience
4 / 5
Quality
Price
Convenience
Great service
Bruce - Westerville, OH 43081
Review of Sears Heating & Cooling
Josh explained the issues and went out of his way to finish the job on one service call!
WestervilleOH43081 40.12-82.855
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service!!
Eric - Upper Arlington, OH 43212
Review of Sears Heating & Cooling
We recently moved back into the area and when it comes to anything related to HVAC our choice was simple! Sears Heating and Cooling! Professional, thorough, and made appropriate recommendations given the age of our furnace. Simple transaction and confident going into the Winter.
Upper ArlingtonOH43212 39.995-83.06
Response from Sears Heating & Cooling:
Thank you for the 5 star rating. We sincerely appreciate your business.
Overall Experience
5 / 5
Quality
Price
Convenience
Very thorough and professional service
Steve - Columbus, OH 43212
Review of Sears Heating & Cooling
Josh was great. He answered all my questions and provided very good advice on a new system we plan to do next year.
ColumbusOH43212 39.985-83.0525
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us a 5-star review!
Overall Experience
5 / 5
Quality
Price
Convenience
Best service!
Colleen - West Jefferson, OH 43162
Review of Sears Heating & Cooling
Josh has come to our home twice to service our Mitsubishi mini- split. He is very thorough, professional, personable and remembered our dogs name and gave her a treat! She loves when he visits and she is picky!! We will continue to request Josh and also plan to transfer our other service needs ( ac and furnace) to Sears because of Josh. He is the Best!!
West JeffersonOH43162 39.9425-83.29
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
5 / 5
Quality
Price
Convenience
Job Well Done
Michael - Columbus, OH 43224
Review of Sears Heating & Cooling
Nice guy, gave me the details I needed to make an informed decision, did the work thoroughly and quickly, easy to work with. Good experience.
ColumbusOH43224 40.04-82.9875
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Overall Experience
4 / 5
Quality
Price
Convenience
Great Service!
James - Columbus, OH 43224
Review of Sears Heating & Cooling
Service call placed and someone was out within a few hours. Love Sears HC! They have great installers and awesome customer service.
ColumbusOH43224 40.05-82.9575
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Excellent Service
Debbie - Columbus, OH 43221
Review of Sears Heating & Cooling
Josh arrived at the time he said he would. He was very nice and professional. He did a good job explaining what was wrong with my AC and fixed it in a very timely fashion. It was greatly appreciated since it was miserably hot outside! I also really appreciate him not trying to “upsell” -I would definitely have him come back if I needed assistance again
ColumbusOH43221 40.0275-83.07
Response from Sears Heating & Cooling:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Overall Experience
5 / 5
Quality
Price
Convenience
Great visit
Dan - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh came out to diagnose my AC not kicking on. He quickly traced the issue, and cleaned the outside unit and did a little upgrade to help reduce west and voltage on startup. Very professional and friendly. Would highly recommend him and Sears H&C!
ColumbusOH43204 39.93-83.0675
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Great service!
Maria - Columbus, OH 43204
Review of Sears Heating & Cooling
Josh was great. He was very quick and explained what he was doing thoroughly. I felt that he was honest and he was also great with our dog!
ColumbusOH43204 39.9825-83.115
Response from Sears Heating & Cooling:
We are pleased to know your experience with us was a good one!
Overall Experience
5 / 5
Quality
Price
Convenience
Quick service
Sears - Columbus, OH 43229
Review of Sears Heating & Cooling
Joshua was very knowledgeable and I felt confident with his services.
ColumbusOH43229 40.08-82.965
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Overall Experience
4 / 5
Quality
Price
Convenience
Great Service and Pricing.
Cynthia - Marble Cliff, OH 43212
Review of Sears Heating & Cooling
Josh fixed the issue in no time at all. He arrived on time and happily and candidly answered questions with patience.
Marble CliffOH43212 39.99-83.0625
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
Great Service
Joanna - Columbus, OH 43204
Review of Sears Heating & Cooling
The service was quick and professional. I appreciated being given a menu of options to decide between when choosing the service that was best for us. Answered all my questions and was personable and thorough.
ColumbusOH43204 39.9525-83.085
Response from Sears Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
5 / 5
Quality
Price
Convenience
Great service
Bryan - Columbus, OH 43209
Review of Sears Heating & Cooling
We really appreciated Joshua coming out quickly and explaining everything he was doing. He was very detailed and had the necessary parts to fix our system. Highly recommend him.
ColumbusOH43209 39.95-82.9275
Response from Sears Heating & Cooling:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
5 / 5
Quality
Price
Convenience
very professional
Steve - Columbus, OH 43085
Review of Sears Heating & Cooling
ColumbusOH43085 40.08-83.02
Response from Sears Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Overall Experience
5 / 5
Quality
Price
Convenience
Jamie S.
Cost to install furnace and air conditioning. Cost to install furnace with financing available.
Near Berkeley Rd,
Columbus,
OH 43206
Jamie S.
Cost to install furnace and air conditioning.
Near Tathwell Dr,
New Albany,
OH 43054
Wally T.
Provided estimate for Bryant preferred and Bryant evolution ductless system for area over garage.
Near Guilford Rd,
Upper Arlington,
OH 43221
Wally T.
Installed Bryant humidifier to improve air quality and increase humidification.
Near Clubview Blvd N,
Columbus,
OH 43235
Joel T.
Furnace repair
Near Bevelhymer Rd,
Westerville,
OH 43081
Jamie S.
Cost to install furnace. Existing furnace has bad inducer motor.
Near W Weisheimer Rd,
Columbus,
OH 43214
Jamie S.
Cost to install furnace and air conditioning. Cost to install a humidifier.
Near Westview Ave,
Columbus,
OH 43214
Joel T.
Furnace maintenance
Near Santiago Dr,
Westerville,
OH 43081
Ramon R.
Performed preventative maintenance on a Bryant gas furnace. Inspected and cleaned the burners, tested the flame sensor, and verified gas pressure. Checked the blower motor and lubricated bearings where necessary. Found a cracked ignitor during the inspection, replaced it with a new OEM part, and tested ignition cycles. After completing the maintenance and repair, the furnace was running efficiently with improved reliability for the colder months ahead.
Near Roxbury Rd,
Marble Cliff,
OH 43212
Aaron K.
Investigated a heat pump that wasn’t providing enough heat. Discovered a clogged air filter restricting airflow and causing the system to overheat. Replaced the filter and cleaned the evaporator coil. Checked the refrigerant levels and ensured proper defrost cycle operation. The heat pump is now running efficiently with consistent heating output.
Near 3rd Ave,
GRANDVIEW,
OH 43212
Josh S.
Serviced a Rheem electric heater that was tripping the breaker. Found a shorted heating element causing the issue. Replaced the damaged element and inspected the other elements for signs of wear. Checked the thermostat and wiring connections for safety. Tested the system thoroughly, ensuring it no longer trips the breaker and provides reliable heat.
Near Woodland Dr,
Powell,
OH 43065
Robby D.
Fixed a Goodman furnace with a faulty inducer motor. Replaced the motor, ensuring proper venting and combustion. Inspected the pressure switch and cleaned the burners. Tested the furnace after the repair, confirming it operates safely and heats effectively.
Near Liberty Ridge Ave,
Powell,
OH 43065
Joseph C.
Conducted annual furnace maintenance on a Lennox gas furnace. Cleaned the burners, checked the flame sensor, and tested the high-limit switches. Measured the gas pressure and adjusted it to the manufacturer’s specifications. Verified proper airflow and ensured the heat exchanger was in good condition. The furnace is now running smoothly.
Near Bixford Ave,
CANAL WNCHSTR,
OH 43110
Aaron K.
Performed a seasonal maintenance check on a Carrier heat pump. Cleaned the outdoor coils, checked refrigerant pressures, and inspected the electrical connections. Tested the reversing valve and defrost controls to ensure proper operation during colder weather. Confirmed that the thermostat was functioning correctly. The system is now ready for efficient heating throughout the winter.
Near Grove Pointe Dr,
Groveport,
OH 43125
Andre F.
Completed annual maintenance on an American Standard electric heater and identified a worn-out blower belt causing noise and reduced airflow. Replaced the belt with a new one, lubricated the motor bearings, and cleaned the blower assembly. Inspected the heating elements, checked the thermostat for accurate operation, and tested the safety controls. After the maintenance and repair, the system was running quietly and efficiently, ensuring reliable heat for the home.
Near Hampton Corners N,
Hilliard,
OH 43026
Michelle J.
Diagnosed a Trane gas furnace that wasn’t igniting. Discovered a dirty flame sensor causing the failure. Cleaned the flame sensor and inspected the burners for proper combustion. Also checked the inducer motor and limit switches to ensure no additional faults. After completing the repair, tested the furnace through several cycles to confirm consistent ignition and heating performance.
Near Conklin Dr,
Hilliard,
OH 43026
Hareth A.
Responded to a heat pump issue where it wasn’t switching to heating mode. Found a faulty reversing valve. Replaced the valve, checked refrigerant levels, and tested the system. Verified proper defrost cycle operation and restored full heating functionality. The heat pump is now running efficiently without further issues.
Near Kings Way,
West Jefferson,
OH 43162
Joseph C.
Installed a new Bryant high-efficiency gas furnace for a homeowner. Connected the unit to the existing ductwork, ran a new condensate drain line, and wired the thermostat for proper operation. Verified gas pressure and airflow. Tested the furnace in heating mode to ensure consistent performance, and calibrated the thermostat for accurate temperature control.
Near Annette Ct,
West Jefferson,
OH 43162
Wally T.
Performed an annual maintenance check on a Bryant furnace, focusing on system efficiency and safety. Inspected the heat exchanger for cracks, cleaned the burners, and checked the flame sensor for proper ignition. Measured gas pressure, tested the limit switches, and lubricated the blower motor. Verified thermostat accuracy and ensured optimal heating performance for consistent comfort during the winter months.
Near Halkirk St N,
Columbus,
OH 43229
Wally T.
Completed an annual maintenance check on a Trane furnace, including inspecting the heat exchanger, cleaning burners, and testing the flame sensor. Checked gas pressure, tested safety controls, and calibrated the thermostat to ensure efficient operation and reliable heating throughout winter.
Near E Tulane Rd,
Columbus,
OH 43211
Joel T.
Conducted furnace maintenance and discovered a cracked ignitor on a gas furnace. Replaced the faulty ignitor with a new OEM part to restore proper ignition. Cleaned the burners, inspected the heat exchanger for cracks, and tested safety controls. Adjusted gas pressure and ensured the system runs efficiently, providing reliable heat for the winter season.
Near Elena Lynn,
Westerville,
OH 43081
Jamie S.
Provided a quote for the cost to install a furnace with an integrated air cleaner and humidifier. The estimate includes a high-efficiency furnace, a whole-home air purification system, and a humidifier to maintain optimal indoor comfort and air quality year-round.
Near Creek Hollow Rd,
Blacklick,
OH 43004
Robby D.
Performed yearly maintenance and safety checks on 2005 Bryant furnace 13.04% 47 ppm 52 degree deltat. Replaced 35 wp. 20254 filter. Cleaned flame sensor. Blew through trap. 53 ohm igntion system. No issues at this time.
Near Bay Grove Ct,
Groveport,
OH 43125
Jamie S.
Inspected a furnace with a failing inducer motor causing reduced airflow and poor combustion. Due to the extent of the issue and age of the unit, provided a quote for the cost to install a new high-efficiency furnace, ensuring reliable heating and improved energy efficiency for the home.
Near Winters Run Rd,
Dublin,
OH 43016
Jamie S.
Cost to replace and install furnace
Near Ross Ave,
Columbus,
OH 43219
